Welcome to the Support Centre

Couldn't find the answer? Please contact our Live Chat

How to secure your BTCC account

1. Why it is important to secure your account

 

Enhanced account security can help protect users’ assets and personal information. Users are recommended to bind their mobile number and email addresses to their accounts and enable Google Authentication on BTCC.


2. How to secure your BTCC account on app

 

Step 1

On the homepage of the BTCC app, tap the icon at the top left corner.

__20221010100027.png

 

Step 2

Tap Security Settings.

__20221010100155.png

 

Step 3

You can choose which 2FA methods to enable. Users are recommended to enable all for maximum account security.

__20221010100819.png


Step 4

Enable Withdrawal Verification.

__20221010100319.png

 

You can enable withdrawal verification for just one 2FA method or for all methods. Once it’s enabled, you will be asked to enter a verification code every time you withdraw your assets, ensuring security for your account.

 

3. FAQs

 

Q1: How to change my mobile number or email address?

Please contact our customer support for assistance.

 

Q2: What should I do if I accidentally deleted the Google Authenticator app?

If you accidentally deleted the Google Authenticator app, please download it again and enable Google Authentication with the BTCC key you saved (from Step 5).

*If you did not save/back up your BTCC key, please get in touch with our customer support for assistance.

For more details, please refer to the FAQ How to Reset Google Authenticator.